Shift Pattern: Rotating shifts, Sunday – Saturday, between 6:00 AM and 9:00 PM (role-dependent).

Work Location: Fully remote, home-based role. Open to candidates based in any province in the Republic of Ireland.

Start Date: September 2026

Within Selling Partner Support, we partner with third-party Sellers and Vendors to help them succeed on Amazon's marketplace platform. Operating in a dynamic contact centre environment, our team engages with Sellers and Vendors across the globe via phone, email, and chat — answering questions and resolving issues related to Amazon's technology platforms, business policies, and operational processes. As a first point of contact between Selling Partners and Amazon, our Associates are committed to delivering complete, accurate, and customer-friendly responses with every interaction.

Prior to your start date, you must have high-speed internet (minimum 5 Mbps download / 1 Mbps upload) and a suitable home workspace that complies with Amazon's remote contact centre policy.

Shift patterns are confirmed post-hire; flexibility is required. Time off and holidays cannot be accommodated during the full training period.

Key job responsibilities

Support Amazon's Selling Partners by resolving queries across three communication channels: Phone, Email, and Chat.
Manage high volumes of inbound and outbound contacts efficiently while maintaining quality standards.
Identify customer needs, clarify information, research issues thoroughly, and provide clear, effective solutions.
Demonstrating genuine empathy and passion for our customers in every interaction.
Build lasting relationships by going the extra mile to exceed expectations.
Consistently achieve productivity and quality targets across key performance metrics.
Collaborate with internal stakeholders and cross-functional teams to drive resolution.
Document all Selling Partner interactions accurately in line with standard operating procedures.
Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors.
Participate in regular training sessions to stay current on product details, technologies, and key platform updates.
Take on additional duties and special projects as directed by management, aligned with skills and experience.

About the team

Become part of a diverse, multicultural, and global team.
Connect with one of Amazon's many community and affinity groups to experience our inclusive, collaborative culture firsthand.
Amazon takes pride in developing talent and leadership from within, offering multiple career paths and growth opportunities.