The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Key job responsibilities

Act as a supervisor for Instructors and Peer Trainers with new hires

Deliver Instructor training, observation and coaching

Ensure training records are kept up to date through the console

Ensure training materials are kept and delivered against the standard and provide a positive learning experience

Use and analyze data on a daily basis to improve New Hire (NH) learning experience

Feedback to Instructors and Peer Trainers on their delivery NH groups performance

All tests/ audits are completed and responses are tracked

Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements

Work with operations on a skill matrix to highlight gaps for critical role training

Support operations with the delivery of critical role training

Improve processes from gathering feedback and analyzing data

Support the recruitment of Instructors and Peer Trainers

Attend meetings when required and provide information required

Work in partnership with the agency managers to improve new hire performance

Support projects with feedback and improvements

Preferred qualifications

1+ years of Microsoft Office products and applications experience English level B2 – Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written & spoken communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.