Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations

and performance of our critical third-party logistics provider network. In this pivotal role, you will be

responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as

operational performance, cost management, continuous improvement, change management, network

integration, escalation processes, and provider relationship management. The position requires up to 40% travel to local 3PL sites and Amazon facilities.

Key job responsibilities

Performance Management:

Establish and lead a structured, systematic approach to site-level performance management,

including the use of short-term improvement plans, deviation management, and providing high-

quality performance comments and feedback

Proactively identify performance deviations, develop and execute corrective action plans in

collaboration with 3PL providers, and leverage data-driven insights to optimize operations

Serve as a benchmark for peers, setting the standard for performance management excellence

Cost Management:

Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost

levers

Actively engage with stakeholders to refine business cases and influence cost-improvement

activities

Continuous Improvement:

Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect

potential issues before they impact KPIs

Drive operational excellence and structured follow-up with peers and linked businesses, setting

higher benchmarks for the network

Demonstrate the ability to influence and align with internal and external stakeholders on

improvement plans

Change Management:

Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives

to align 3PL operations with Amazon standards

Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and

setting higher benchmarks for the rest of the network

Network Integration:

Establish continuous and successful bi-directional exchange of support with internal senior network

management, acting as a development motor

Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon

Network and supporting functions

Escalation:

Proactively identify and escalate critical issues, utilizing effective communication and partnering

with senior stakeholders to drive timely resolution

Autonomously author comprehensive escalation reports and successfully participate in senior

leadership calls

3P Key Accounting & Vendor Relationship Management:

Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's

internal leadership, and the broader provider network

Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for

peers

About the team

The team oversees contract for MMN 3P, handling high volumes in the EU using the same sortation flow as 1P operations. Team members collaborate closely with each other and support functions to standardize processes, enhance on-site partner performance, drive continuous improvement, and manage peak events.