Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices.

This role will work directly with World Wide FBA Sellers, understand their supply chain, and aim to reduce end to end supply chain costs. This role will expose you to Seller pain points and ability to reshape their experience by influencing product vision and roadmap to implement step change product ideas globally. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability.

Key job responsibilities

Collaborate with FBA Sellers directly and understand their pain points and their supply chain
Help resolve seller pain points through product solutions and make strategic recommendations to reduce end to end supply chain costs for sellers
Be the voice of the seller to drive strategic product vision and roadmap to improve seller experience and satisfaction with the FBA program
Drive alignment with senior leaders and key cross-functional partners
Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals
Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives
Partner closely with other program/product managers, Seller facing teams, operations associates and tech leads to deliver on your roadmap