Key Responsibilities

Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedback
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing SOPs
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs