Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our DSP team in South Africa.

Key job responsibilities

We're seeking Account management executive for our Delivery service partners - Last mile logistics. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.

Key job responsibilities

Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.

A day in the life

Core Job Fundamentals:

1- Monitoring performance of the program daily.

2- Own network compliance score for the associated accounts.

3- Coordinating with various stakeholders to resolve partners escalations.

Internal stakeholders:

Program POC

DS Manager

DS Team Leaders

Fleet Supervisor

Procurement

Payment Team

Learning Ambassador

About the team

Turkey Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in Turkey by delighting customers with the best, locally-relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees.