Product Marketing Manager — Self-Serve Decisioning Platform, Retail Business Services (RBS)

Amazon
Full time
🇮🇳Bengaluru, India
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We are building Amazon's first horizontal self-serve decisioning platform — an intelligence layer that upgrades static rule-based systems into outcome-learning, context-aware decision engines. The platform serves multiple tenants across multiple organizations and domains, each with distinct adoption barriers, decision types, and stakeholder personas.

We are looking for a Product Marketing Manager to own and execute the adoption strategy for this platform. This is not a traditional marketing role — it requires equal parts strategic thinking, stakeholder management, and hands-on execution in a highly technical, multi-org environment where trust is earned

Key job responsibilities

Demand Generation & Awareness

  • Design and execute proof-led marketing campaigns that move system owners from unaware to actively considering the platform

  • Create compelling experiential demos, case studies, and proof-point collateral grounded in production data

  • Drive multi-tenant, multi-org awareness across diverse personas: system owners, engineering leads, domain SMEs, and senior leadership sponsors

Adoption Funnel Ownership

  • Own the full adoption funnel: awareness → consideration → prototyping → onboarding → live

  • Identify and address persona-specific barriers at each stage — awareness and perceived ROI at the top, data readiness and bandwidth commitment in the middle, trust and governance at launch

  • Build and maintain tenant pipeline visibility — track where each prospect is in their lifecycle and what moves them forward

Go-to-Market Execution

  • Develop and iterate on messaging and positioning that resonates with technical and non-technical stakeholders across multiple organizations

  • Create onboarding enablement assets: tenant-facing toolkits, self-serve assessment guides, workshop playbooks, and experiential prototyping materials

  • Partner with product, science, and engineering teams to translate platform capabilities into customer-facing value narratives

Cross-Org Stakeholder Management

  • Navigate complex multi-persona commitment structures (builder, system owner, sponsor) across organizational boundaries

  • Build relationships with decision-makers in prospective tenant orgs and drive them through consideration cycles

  • Work closely with UDE organizations to align defect-driven demand with platform onboarding pipeline

Measurement & Iteration

  • Define and track adoption metrics: funnel conversion rates, time-to-onboard, awareness penetration, pipeline quality

  • Run experiments on messaging, channels, and engagement tactics — iterate based on data

  • Report adoption health to platform leadership with actionable insights