Are you ready to be part of Amazon's most innovative and fastest-growing delivery service?

We're revolutionizing the retail landscape by building an ultra-fast delivery service that will delight customers across major European cities. Our Quick Commerce initiative represents the next frontier in customer obsession, focused on bringing essential items to customers faster than ever before.

As senior Planning Manager in Quick Commerce Central Operations, you will own the operational mechanisms, processes, and communication frameworks that enable seamless execution across the EU Quick Commerce network. You will lead business reviews, design and implement standard work, and drive continuous improvement initiatives that enhance performance, reduce defects, and scale operations. You will work closely with schedulers, site operators, delivery partners, and cross-functional stakeholders to ensure operational excellence and protect customer promise.

We're looking for individuals who embody our bias for action, can think big, and are excited about solving complex logistics challenges in real-time. You'll be part of a team that's building the future of retail, working across EU markets to ensure we maintain our promise of ultra-fast delivery to our customers.

The position offers a 10h20 to 18h30 fix schedule, with working days being Tuesday to Saturday. An provides a career growth plan to continue developing in our organization

Key job responsibilities

Business Reviews & Performance Management

Lead and facilitate daily, weekly, and monthly business reviews across the Quick Commerce network, driving accountability and action on key performance metrics
Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution
Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health

Process Design & Standard Work

Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts
Develop scalable standard work that enables consistent execution across multiple stores and markets
Design and implement quality control mechanisms to ensure adherence to standard work

Communication & Stakeholder Management

Build and optimize communication mechanisms between Central Operations, stores, delivery partners, and cross-functional teams
Establish clear escalation paths and communication protocols for operational issues
Facilitate information flow across shifts, ensuring critical context is preserved during handovers
Partner with operations teams, delivery partners, and stakeholders to align on priorities and resolve systemic issues
Act as an escalation point for complex operational challenges requiring cross-functional coordination

Data Analysis & Insights

Analyze large, complex datasets to identify trends, risks, and opportunities for improvement
Use data to inform operational decisions, capacity planning, and resource allocation

About the team

You will balance leading business reviews with designing operational improvements and supporting live operations. Your day may include facilitating a network-wide DBR, deep diving on delivery performance trends, collaborating with schedulers on shift handover protocols, partnering with site operators on process gaps, and analyzing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed, quality, and cost while contributing to the long-term strategy of Quick Commerce operations.