Admin Support Analyst, Direct Imports
If you are a supply chain professional with a passion to innovate and contribute in a fast paced growing environment, you might be a good fit to join Amazon.com Supply chain team. This role involves big data handling and cross functional communication. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in managing direct imports function in retail domain.
Key job responsibilities
Invoice Processing & Validation
Review and analyze invoices received from vendors and carrier companies for direct import shipments
Validate invoice line items, quantities, unit prices, and totals against corresponding purchase orders (POs) and goods receipt notes
Identify and flag discrepancies such as overcharges, duplicate invoices, missing documentation, and incorrect pricing
Ensure invoices comply with agreed payment terms, trade terms (Incoterms), and contractual obligations
Defect Management & Resolution
Investigate and resolve invoice defects including short shipments, over-invoicing, late invoicing, and mismatched quantities
Maintain a defect tracker to log, categorize, and monitor invoice discrepancies through to resolution
Perform root cause analysis on recurring invoice defects and recommend corrective actions to reduce defect rates
Escalate unresolved invoice issues in a timely manner following established protocols
Vendor & Carrier Communication
-Serve as the primary point of contact for vendors and carrier companies on all invoice-related queries
Communicate proactively with vendors to obtain missing invoices, and request corrections
Conduct regular check-ins with key vendors to review invoice accuracy performance and drive improvement
Build and maintain strong working relationships with external partners to ensure smooth invoice processing
Finance Collaboration & Reporting
Work closely with the Finance team to support monthly and quarterly statements
Assist in finalizing financial records for month-end and quarter-end close processes
Prepare and share invoice aging reports, defect summaries, and payment status updates
Data Analysis & Process Improvement
Analyze invoice data trends to identify patterns in defects, late submissions, and payment delays
Generate reports and dashboards to provide visibility into invoice health metrics (e.g., missing invoices, late invoices, partial invoices)
Recommend and implement process improvements to enhance invoice accuracy and reduce turnaround time
Maintain organized records and documentation for audit readiness