Execute operation process and achieve operation target
Responsible for the KPI achievement
Set up the team goal align with the operational target and execute the operation plan of the teams managing
Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
Play as a role model in the team
Deep dive and identify issues in the management work and resolve in a timely manner
Communicate ,listen, influence, care people, set up trust and respects in the team
Sense of urgency
React, and resolve any issue and problem independently
Flexible in working hours and working day
Resolve serious complaint if necessary and enhance customer experience