Program Manager, AWS Payments & Fraud Prevention

Would you like to join the team that protects the global AWS platform from fraud? Are you looking to solve exciting Fraud challenges in the cloud? Do you want to work on a Cloud business that is growing multiple fold annually? Do you enjoy thinking like a fraudster and using your technical skills to help detect & mitigate AWS accounts from causing damage on our platform? If so, AWS Fraud Prevention has an exciting opportunity for you.

Amazon Web Services (AWS) has the most services, and more features within those services, than any other cloud provider – from infrastructure technologies like compute, storage, and databases to emerging technologies, such as Machine Learning and Artificial Intelligence, data lakes and analytics, and Internet of Things. AWS Platform is the glue that holds the AWS ecosystem together. Whether it’s Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second. Each day, hundreds of thousands of customers make billions of transactions worldwide on our cloud. They are harnessing the power of AWS to enable innovative applications, websites, and businesses. However, there are always a few people that try to take unfair advantage of a good thing.

The mission of the Fraud Prevention Team is to keep the AWS platform a safe and trusted place for our customers and partners. We achieve this goal by identifying and preventing fraud and abuse for all AWS services, worldwide. Every day fraudsters attempt to steal our services. We use extensive data and machine learning models to build software solutions to detect and prevent such activities.

Key job responsibilities
As the Program Manager your responsibilities will include:

• Manage complex and multi-faceted programs and drive projects through completion
• Work closely with Fraud Analysts and Scientists to identify and mitigate new fraud trends
• Lead engagements with service teams across AWS to integrate them with fraud workflows
• Assist in developing the strategy of the fraud response team and drive its execution
• Triage inquiries from internal and external stakeholders and partner with the team to deliver results
• Develop measurable benchmarks and reporting to evaluate team direction and progress

A day in the life
About the Role
We are looking for an experienced Program Manager who can prioritize well, communicate clearly, and who has a consistent track record of delivery. You must be proactive in removing roadblocks, always looking for ways to innovate and operate more efficiently, and able to handle multiple competing priorities in a fast-paced environment. You will need to influence internal and external stakeholders that are spread across the world, and be able to effectively rally support for your initiatives.

About the team
About the team
The AWS Fraud Prevention vertical is responsible for detecting & mitigating AWS account risks. You’ll be part of a team of Scientists, Fraud Analysts, and Technical & non-Technical Program Managers. The team’s goal is to identify and neutralize bad actors from committing fraud on AWS.

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.