Manager, WW Ops BPR - Retail Fulfillment Operations (Trade-In, Affordability, & Payments)

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just build products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced people leader to manage a team of individual contributors leading a portfolio with direct impact on Apple's Retail Fulfillment Operations and customer experience. This role sits within the RFO portfolio and focuses specifically on Apple's Trade-In, Affordability, and Payments programs across Online and Retail Stores worldwide.
The Manager will own the end-to-end portfolio functional and technical — from partnering on strategy development, roadmap planning through execution and successful adoption of new solutions. This leader will partner with RFO Business, Retail, Commercial & Procurement, Logistics, AppleCare, and IS&T to deliver scalable, best-in-class experiences, and will coach and empower a team of solution engineers and program managers to execute the long-term vision for the Trade-In, Affordability, and Payments platform while embodying the values of WW Operations BPR.