Every year Apple releases thousands of new features across its operating systems, yet the average user may only ever discover a small fraction of them. The Instructional Products team exists to close that gap. We help users find the features that matter most to them, and make the most of them.
We do this in a few ways. The Tips app and other contextual experiences surface the right guidance throughout the OS, exactly when a user needs it. Siri answers users' questions about how a feature works, how to accomplish a goal, or how to fix an issue. And our troubleshooting and learning flows help users solve problems and do more with their Apple products.
In short, we help teams across Apple get their features discovered — and get those features delivering real value to users.
We're looking for a Quality Engineering Manager to reinvent QA for the AI era. Your job is to give a complex engineering org the foundation to move faster than ever, without sacrificing quality. You're AI-driven and data-driven, and you've built quality processes and best practices that stick across multiple products and teams.
Your focus will be the client apps — owning quality for the software features we ship in the OS. That work interfaces closely with the cloud-based system behind all of it: the platform that develops, manages, and delivers our contextual help and guides.