Aligned with our Forward Deployed Engineering (FDE) organization, you will architect how these technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints).
Responsibilities
- Partner with Account teams and Practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
- Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
- Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
- Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience with technical delivery strategies and interfacing with product or engineering organizations.
- Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
- Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.
Preferred qualifications:
- Experience interfacing directly with core product/engineering organizations regarding infrastructure or AI/ML model deployments, managing technical delivery strategies, and debugging systems.
- Ability to communicate in Arabic and English fluently.