As an AI Transformation Solutions Consultant, you will embody a high-agency, founder-mindset to bridge frontier Artificial Intelligence (AI) capabilities with global vendor operational delivery. You will move beyond legacy vendor oversight to co-create, test, and jointly deploy automated, high-velocity support AI solutions directly alongside strategic Global System Integrator (GSI) delivery partners. You will drive strategic direction with a deep understanding of technical capabilities, resolve operational blockers, and work through the complexities required to shift vendor service models from traditional labor arbitrage to AI-first intelligence orchestration. You will have a proven track record for developing elegant solutions with evidence of domain expertise (e.g., quality, training, support operations, knowledge), a passion for generating impact by leveraging AI and automation, and a skill for delivering on improvement opportunities inside a process or organization.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop a multi year AI roadmap and strategy to transform a high-volume transactional environment into an automated, strategic engine to enable cloud Value Management Office (VMO) to drive value realization and performance.
- Partner with internal Google Cloud Engineering, Quality Assurance (QA), and Support teams to co-create and embed agentic AI-motivated VMO modules, including AI-Assisted Case Review, Autonomous Support Agents, and Retrieval-Augmented Generation (RAG)-grounded diagnostic tools.
- Design and implement next-generation governance and quality frameworks, shifting from managing to agreement to consultative, outcome-based performance metrics.
- Act as a strategic leader and technical advisor for vendor strategy, addressing execution gaps and increasing partnership maturity.
- Drive outcomes focus on operational efficiency, tokenization, automation realized through Gemini Enterprise, and measurable business impact.
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 15 years of experience in technical vendor strategy and operations, solutions consulting, software engineering, technical program management, or technical delivery management.
- 3 years of experience working in projects leveraging generative AI, Large Language Models (LLMs), and agentic automation to transform enterprise business workflows and support operations.
Preferred qualifications:
- Ability to deliver business transformation AI programs in a fast-paced, dynamic environment with excellent organizational and project management skills.
- Ability to build strong relationships with clients and act as a trusted advisor and strategic partner cross-functionally and at the executive level.
- Deep subject matter expertise in Google Cloud Platform (GCP), Gemini Enterprise architecture, or enterprise cloud support ecosystems.
- Demonstrated track record of managing large-scale global vendor partnerships (GSIs) and leading multi-disciplinary cross-functional technical or innovation initiatives.
- Exceptional executive presence and communication skills, with the ability to influence without direct authority across a complex matrixed organization.