As a Collections Associate, you will be part of a high performing team that interfaces with the invoice to cash operations processes for Google’s customers by collecting cash and solving various blockers to payment. You will manage collections efforts for a portfolio of customers that includes some of our Ads, Cloud or Hardware partners. You will lead the conversations with sales leads and sales support teams and to influence the financial disciplines to maximize Google's cashflow.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.Responsibilities
- Develop and maintain trusted relationships with counterparts on the external customer as well as internal business side to understand the billing and payments experience for Google clients in SpLatam.
- Leverage understanding of customer needs, Google’s products, and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
- Partner with Operations Management team and Collections process tower to surface operational feedback and address process gaps/issues.
- Advocate customer adoption of process changes and new platform offerings to improve billing and payment experience, and provide customer feedback to Process and Product Management teams.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Sales, and Product teams on driving quick and efficient resolution.
Minimum qualifications:
- Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
- 2 years of experience in management consulting or an operations-related function.
- Ability to communicate in English, Spanish and Portuguese fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in developing healthy customer and sales partnerships.
- Experience working in Collections/O2C/Customer service space.
- Data extraction, analysis and reporting experience.
- Detail-oriented with the ability to prioritize tasks accordingly.
- Ability to connect with relevant teams and colleagues seamlessly and proactively to solve problems.