Data Center Server Operations Manager

At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.

The Global Server Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

In this role, you will manage a technical team and oversee data centers and facility operations to meet organizational goals and Service Level Objectives (SLOs). Key responsibilities include hiring, coaching, and developing staff, setting team priorities, and partnering with stakeholders to implement short- and long-term strategies. You will execute security and operational procedures, analyze trends for improvement, and perform preventative maintenance and repairs on equipment and infrastructure.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Oversee the day-to-day management of teams within data center operations.
• Communicate priorities and facilitate hand off of operations to following shift leads.
• Work together to identify and resolve problems and create solutions for our global computing and network architecture.
• Hire, coach, and develop a team while achieving business goals.
• Ensure data center-related priorities are consistent with company objectives. Implement and drive the safety culture at the site, while fostering a collaborative team environment.

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
  
• Experience in site-level data center operational leadership.
  
• Experience in a people management, supervision, or team leadership role.
• Experience with different operating systems (e.g., Linux). Experience with developing network architecture.
  
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience leading and improving Environmental, Health, and Safety initiatives.
• Experience with initiating and executing initiatives in a global environment.
• Experience working in data center environments, including building and operating large-scale infrastructure, and network and compute architecture and lifecycle, and Linux/Unix system administration.
• Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment.
• Excellent problem-solving skills.