Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
In this role, your duties range from the physical deployment of DC related technology to working closely with various stakeholders. It will fall to you to ensure that our goals, missions and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of DCs. You will be responsible for the movement and installation of equipment, and while it can sometimes be physically demanding, you’re excited to work with infrastructure that is at the cutting-edge of computer technology to ensure Google DC quality and reliability.
Responsibilities
- Deploy and operate new data center infrastructure across projects or functions.
- Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
- Diagnose, repair, and perform preventative maintenance on equipment, servers, machines, and infrastructure based on identified issues with multiple solutions, independently.
- Execute advanced operational procedures as part of daily work activities and follow security policies and processes.
- Collaborate with the partner teams (e.g., Program Managers, Data Center Operations, Software and Hardware Engineers) to complete tasks, to escalate and resolve defined problems.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience troubleshooting hardware/network issues using Linux tools (e.g., LPIC-1 or CCNA).
- Experience managing server and storage systems.
- Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
- Ability to communicate in English and Japanese fluently to work with internal and external stakeholders.
Preferred qualifications:
- Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
- Experience working within a data center or network operation center environment.
- Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.