Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.
Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.
As a Manager for the DC Server Operations team, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting. You will identify trends via data analytics at the project level, and drive the changes needed to address them (e.g., improve tools, processes, or procedures). You'll be a point of contact for escalation for the site, quantifying systemic issues and escalating when appropriate. You will work with the partner (e.g., Program Managers, Data Center Operations) to provide input into short-term and long-term strategy, process changes, and task orders for the site. You will manage projects to budget, timeline, and resourcing needs.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Responsibilities
- Lead a team of individuals, set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
- Partner with teams to meet goals and stakeholders to manage facility activities and set/implement short- and long-term strategies.
- Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
- Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported.
Minimum qualifications:
- Bachelor's degree in a technical field or equivalent practical experience.
- 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
- Experience in site-level data center operational leadership.
- Experience in a people management, supervision, or team leadership role.
- Experience with different operating systems (e.g., Linux). Experience with developing network architecture.
- Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications:
- Experience working in data center environments, including building and operating infrastructure, and network and compute architecture and life-cycle, and Linux/Unix system administration.
- Experience with initiating and executing initiatives in a global environment.
- Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment.
- Ability to communicate in Norwegian fluently to support clients in this region.