Our Technical Solutions Engineers help manage customer relationships, in addition to providing level-two support to our other Support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot any technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products continuously easier to adopt and to use by making improvements to the product, tools, processes, and documentation.
Responsibilities
- Manage the feature development for the unified agreement-monitoring platform and help architect its consolidation into a single diagnostics platform for programmatic deals and bidding.
- Build and maintain full-stack dashboards, backend services, and SQL data pipelines for the Software Development Kit (SDK) Bidding insights platform to monitor adapter health, latency, and OpenRTB callout funnels.
- Design and deploy agentic AI and Large Language Model (LLM) diagnostic workflows, automated OpenRTB validators, and self-service troubleshooting tools to deflect routine sales and partner escalations.
- Write, test, review, and maintain reliable, well-documented production code with clean architecture for global internal tools.
- Collaborate with regional product leads and Ads Product and Engineering teams across Authorized Buyers, Open Bidding, and SDK Bidding to prototype automations and graduate proven tools into core infrastructure.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 2 years of experience in software development, technical troubleshooting, and writing production code in one or more programming languages (e.g., Python, TypeScript/JavaScript, Java, Go, C++, SQL).
- Experience building full-stack web applications, internal tools, data pipelines, or automated technical solutions.
Preferred qualifications:
- Experience building production web applications, backend services, and APIs using Python, TypeScript/JavaScript (Angular, React), Go, Java, C++, or Protocol Buffers.
- Experience developing AI-powered software and agentic LLM workflows to automate diagnostic or operational processes.
- Experience building automated SQL data pipelines (BigQuery) and interactive telemetry dashboards.
- Knowledge of real-time bidding (OpenRTB), programmatic ad tech (DSPs, SSPs, Google Ad Manager, AdMob), and distributed systems.
- Ability to drive software platforms independently from design through launch, monitoring, and iteration.
- Ability to partner with Solutions Engineers, Product Managers, and Engineers to turn troubleshooting workflows into scalable tools.