Partnering closely with Sales leadership, this role defines the holistic services and transformation strategy for an assigned customer portfolio, driving repeatable, end-to-end success. You will serve as a trusted advisor, owning the services architecture and positioning the value proposition of Google Cloud services from initial concept through execution to accelerate GCP adoption, ensuring an exceptional customer experience, and maximizing Google Cloud revenue.
In this role, you will be expected to be on the customer site approximately 40% of the time.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Define, own, and articulate the comprehensive services and transformation strategy for a specific customer portfolio, partnering directly with the corresponding Sales leadership.
- Architect the end-to-end customer services journey, managing the entire services life-cycle from qualification through contracting and creating proposals; leveraging a value services approach to accelerate large-scale cloud adoption.
- Translate complex customer business goals into a defined services roadmap, scope the required professional services work, and orchestrate the engagement of the right delivery resources (Professional Services Organization and Partners).
- Cultivate and maintain strong executive relationships across the customer portfolio, acting as a trusted advisor and thought leader on Google Cloud's service offerings and transformation capabilities.
- Drive the successful execution and governance of signed Professional Services engagements to ensure timely project delivery, consumption acceleration, and achievement of expected business goals.
Minimum qualifications:
- Bachelor's degree in a technical or business field, or equivalent practical experience.
- 10 years of experience in customer-facing roles within the cloud or enterprise technology domain.
- Experience in Google Cloud Platform (GCP) technologies, services, and adoption frameworks.
- Experience with executive-level customer relationships (e.g., acting as a strategy advisor or portfolio leader).
- Experience managing agreement pursuit and service agreement life-cycles (e.g., agreement qualification, agreement scoping, proposal development, agreement negotiation).
Preferred qualifications:
- MBA or Master's degree in a relevant field.
- Experience developing holistic services strategies and repeatable solutions across a customer portfolio.
- Experience collaborating across large, complex internal organizations (Sales, Professional Services Organization (PSO), Partners) with the ability to provide thought leadership, business, and industry acumen.
- Ability to drive business outcomes and consumption acceleration through governance and execution oversight of signed engagements.