Rapid Response Manager, Trust and Safety

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Rapid Response Manager on the YouTube Trust and Safety team, you will be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide YouTube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

This role will require on-call work on weekends and holidays on a rotational basis.

Responsibilities

• Lead and develop a high-performing team, ensuring global operational readiness for major events, emerging crises, and high-impact incidents.
• Manage end-to-end policy escalations by actively triaging, investigating, resolving, and tracking complex cases through specialized internal tools and tracking systems and evaluate cross-product, high-severity escalations to assess regulatory risk, operational impact, and required enforcement actions.
  
• Serve as a subject matter expert on YouTube’s Community Guidelines, manage related escalations, and drive policy and process improvements across multiple policy areas.
• Build cross-functional product expertise to accelerate resolution times, collaborating with Engineering partners to build preventative tooling and conducting rigorous postmortems to stop future systemic failures.
• Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines and YouTube Partner Program policies and draft and review executive communications, partnering cross-functionally to land sensitive policy decisions regionally.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.
  

Preferred qualifications:

• Experience working with international issues across multiple geographies, including child safety or online controversial content.
• Experience in driving operational efficiency and process management.
• Experience working with cross-functional partners (e.g., Engineering, Legal, Product) to drive execution or resolve crises.
• Strong communication skills to drive consensus across stakeholders.
• Able to work in a fast-paced, rapidly-changing industry and tolerate ambiguity while seeking to minimize uncertainty through quantitative insights.
• Strategic and analysis skills, including the ability to lead a team to frame problems, structure analyses, and drive to impact.