In this role, you will work with Google Cloud customers providing operational support for networking infrastructure critical to their business. You will provide technical expertise to resolve customer reachability and performance issues, across a networking environment. You will learn about Google Cloud services and how they interact with the network with the goal of timely issue resolution. You will have experience with enterprise network engineering, understanding of how to manage technical issue resolution, including interfacing with third-party network vendors. You will help to automate and improve break/fix and provisioning processes, including writing playbooks, delivering training, and writing scripts. You will have knowledge of network operations, internet service providers and carrier landscape, debugging physical infrastructure, and router/switch/firewall configuration. You will know how to navigate ambiguity.
Responsibilities
- Provide operational support for Google Cloud Platform (GCP) customers and peers.
- Help customers to resolve issues with network services, and assist with troubleshooting issues with connectivity and performance. Validate and test customer configurations in an interoperability lab environment. Write workflow automation to improve the customer experience.
- Lead improvements in documentation, playbooks, and training for support organizations and Network Operations Centers (NOCs).
- Drive process improvements and automate turn-up and service delivery.
- Participate in on-call rotation for escalated issues.
Minimum qualifications:
- Bachelor's degree in Computer Science, Network Engineering, a related field, or equivalent practical experience.
- 6 years of experience with network engineering.
Preferred qualifications:
- Experience with scripting language (e.g., Python), Data Structures and Algorithm.
- Experience with working in a customer-facing role at an Internet Service Provider (ISP), carrier, content network, or Content Delivery Network (CDN).
- Experiences of cloud networking (Virtual Private Cloud
(VPC), security group, access list, stateful/stateless firewall, etc.), with the knowledge of network operations. - Knowledge of Software-Defined Networking (SDN), including the differences between control plane, data plane, and management plane.
- Excellent organizational, multi-tasking, and prioritization skills, with the knowledge of cloud computing, Linux server environments, network design and deployment, managing infrastructure.