At Google, the Payments team seeks to empower universal participation in global commerce through safe access to digital payments and valuables. On the UX team we contribute to the success of this mission by transforming complex payment and financial ecosystems into simple, trusted, and cohesive experiences. The UX Programs and Operations team helps the wider UX team achieve this by driving organizational clarity through rigorous strategic planning, establishing sustainable operational rhythms, and fostering a culture that empowers our team to deliver excellence at scale.
As a UX Program Manager for Payments, Google Pay India, you will be a strategic thought partner and operational expert supporting a multi-disciplinary team of UXers (UX Managers, Designers, Researchers, Writers and UX Program Managers) owning key product experiences across a crucial market for Google. Partnering with UX, Product, and Engineering, you will manage complex portfolios and scale UX impact through effective rhythms, cross-functional alignment, and the orchestration of multiple UX disciplines to solve complex user problems from concept to launch. You will also help scale our operational culture, ensuring our team has the clarity and rhythm needed to innovate at speed.Responsibilities
- Partner with senior UX leadership in designing and leading end-to-end UX programs, managing timelines, dependencies, and risks to ensure high-quality launches that align with our OKRs.
- Establish, maintain and enhance rigorous team rituals and processes to drive clarity, quality, velocity, and efficient decision-making.
- Serve as a key partner to UX and cross-functional leadership; building and maintaining relationships with partners and stakeholders across payments and Google, ensuring close strategic and operational alignment.
- Provide clear, timely and accurate communication to functional leads and senior management regarding project status, risks, issues, and priorities.
- Be prepared to discuss your knowledge and use of AI tools during the hiring process. AI fluency is an expectation in this role.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 6 years of experience in program management within design or UX organizations.
- Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.
Preferred qualifications:
- Experience leading operational initiatives that streamline the UX design process and drive a culture of user-centered development.
- Experience working across multiple UX disciplines (e.g., design, research, content strategy) and with cross-functional partners (e.g., product management, engineering) to manage projects and build stakeholder relationships.
- Experience analyzing UX metrics and data to leverage insights that drive strategy and program prioritization.
- Ability to build, launch and run programs from scratch that improve organizational effectiveness and enable UXers to do their best work.
- Strong UX acumen and the ability to align UX practices with business constraints.