We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
Heidi is building AI that works at the frontier of clinical practice. As we pursue medical device registration and expand our clinical trial portfolio and product portfolio, we need someone who can hold the full arc from regulatory strategy to research protocol to working prototypes and translate across all of them.
This role is designed for a rare profile: clinically trained, technically capable, and research-rigorous. You will own the innovation pipeline from problem identification through validated prototype, coordinate the company's clinical research programme, and serve as the internal bridge between product, regulation, and evidence. You will operate as a senior individual contributor with a small specialist team and broad cross-functional mandate.
What you’ll do
Research & Evidence Programme
Lead and support clinical trials and pilots adjacent to product development and regulation from protocol through analysis and dissemination
Design evaluations with research/publication-grade rigour: statistical power, confounder control, reproducible methodology
Provide analytical support company-wide - elevating ad hoc analysis to defensible evidence
Regulatory & Compliance Intelligence
Translate evolving UK and international medical device regulation into actionable product and development constraints
Generate and maintain technical documentation, clinical evaluation reports, and post-market surveillance artefacts - directly analytically supporting the regulatory team.
Partner with compliance to ensure regulatory soundness is built in, not bolted on, a strategic moat, not a checklist
Serve as the accessible regulatory resource for product, engineering, models and commercial teams: making regulation legible, usable and deeply embedded into all engineering practices.
This role is strategic support, and ownership of all product and regulatory adjacent research activities with a strong supporting team to drive progress and delivery.
Cross-functional AI & Research Support
Act as a senior research partner to product squads, commercial teams, and leadership, providing evidence, framing decisions, and raising analytical standards
Supporting commercial requests with tender applications etc…
What you'll need
Clinical
Qualified clinician with active understanding of clinical workflow, risk, and patient safety
Experience in medical device or clinical AI evaluation, including familiarity with MHRA, UKCA, and/or EU MDR frameworks
Research
Postgraduate research training in a relevant field (clinical informatics, AI/ML, health data science, or similar)
Demonstrated ability to design, execute, and disseminate clinical or applied research independently
Fluency in quantitative methods: statistical modelling, NLP evaluation, speech analytics, and performance benchmarking
Skills in implementation science and translational projects involving new technologies
Leadership & Communication
Strong written communication, capable of producing high-quality documentation for clinical, regulatory, and commercial audiences
Collaborative operator in a fast-moving environment; able to work across seniority levels and functions
Experience managing small teams or contractors; structured, outcome-oriented
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer 25 days of paid time off per year, 24/7 mental health, coaching and wellbeing support through Sonder, a €100/month Healthy Heidi's wellness stipend, a €500 home office budget, a €700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to €7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
Heidi’s commitment to Diversity, Equity and Inclusion
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
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