Great with people? Calm under pressure? Looking for a busy, varied role where no 2 days are the same? We want to hear from you!
The Cornerstone Practice in March is looking for a friendly, reliable and organised Care Navigator to join our busy reception team.
30 hours per week | £13.00 per hour (£20,280 per annum)
Working hours:
Monday: 08:0012:00
Tuesday: 08:0017:30 (1-hour unpaid break)
Wednesday: 14:3018:30
Thursday: 14:3018:30
Friday: 08:0018:30 (1-hour unpaid break)
You will be the first point of contact for patients, helping them access the right care while supporting the smooth running of the practice.
We need someone who can think on their feet, manage competing demands and remain professional and approachable, even when things get busy!
Excellent customer service, communication and IT skills are essential.
Previous GP reception experience would be an advantage, but the right attitude and transferable skills are just as important.
30 hours per week | Monday to Friday | £13.00 per hour (£20,280 per annum)
Welcome patients and visitors in a friendly and professional manner.
Answer telephone calls and deal with patient enquiries.
Help patients access the most appropriate care or service.
Manage appointments and patient requests using SystmOne and Anima.
Recognise urgent patient needs and escalate appropriately.
Process messages, documentation and administrative tasks accurately.
Maintain patient confidentiality and follow practice procedures.
Work collaboratively with colleagues to maintain a safe and efficient reception service.
The Cornerstone Practice is a busy GP practice based in March, Cambridgeshire, providing care to approximately 9,500 patients.
Our established multidisciplinary team includes GPs, Advanced Nurse Practitioners, nurses, paramedics, healthcare assistants and administrative colleagues.
We are committed to delivering safe, high-quality patient care and recognise the important role our reception team plays in helping patients access the services they need.