Responsibilities
- Partner with account teams and executives to develop strategic, technical plans that help customers achieve business objectives.
- Guide executive stakeholders through organizational changes, designing optimal enablement and adoption strategies to maximize Google Workspace's value.
- Collaborate with customers to identify success services, developing implementation plans that track objectives, milestones, risks, and metrics.
- Serve as a digital productivity and collaboration expert, providing executive and practitioner-level thought leadership.
- Drive successful onboarding and adoption of Google Workspace solutions across a portfolio of accounts.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in creating roadmaps with customer stakeholders to help manage solution adoption and business value.
- Experience supporting enterprise customers in Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS).
- Experience managing technology and digital transformation programs for external customers, utilizing cloud-based solutions for productivity and workplace solutions.
- Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders.
Preferred qualifications:
- Master's degree in a Management, Technical, or Engineering field.
- Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
- Experience working with enterprise and solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners and system integrators, with knowledge of the Google Cloud ecosystem.
- Customer-facing work experience, including C-level governance and reporting.
- Excellent communication, presentation, and program management skills, with the ability to communicate fluently in Chinese to interact with external stakeholders.