Global Process Manager, Revenue Operations

The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You'll make processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk. Externally, you collaborate with our extended workforce partners and internally, you will collaborate across the multiple areas of the Financial Operations team.

The Revenue to Cash Operations (RCO) team manages Google's incoming cash transactions on a global basis and ensures that Google's incoming cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk.

Within RCO, the Revenue Operations team manages a number of different functions: (1) global invoicing for Google’s entire product suite, (2) the intake of new product and FOP launches, expansions, acquisitions, and regulatory change that impact order-to-cash processes, (3) management of tax operations including onboarding, withholding, and reporting, and (4) billing modifications, refunds & disbursements, payments optimization, and AUP.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Responsibilities

• Transition Revenue Operations processes to an AI-first approach, replacing legacy workflows with generative AI and agentic workflows.
• Define process requirements for revenue operations, design for new products and systems implementation in collaboration with cross-functional teams.
• Consult with Google product areas and global counterparts to understand operational environment and impacts of changes and issues. Drive proactive resolution of identified gaps.
• Analyze data sets to test hypotheses and provide insights to influence decision making.
• Ensure tax, Sarbanes Oxley and local entity compliance, and ensure readiness on supporting new and existing functionality.

Minimum qualifications:

• Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
  
• 7 years of experience in management consulting, or an operations-related function; or 5 years of experience with an advanced degree in business, accounting, or finance.
  

Preferred qualifications:

• MBA.
  
• Lean Six Sigma (LSS) Green Belt, Project Management Professional (PMP) or similar certifications. Data Analysis skills, experience applying statistical methods, SQL, dashboard design.
  
• Experience leading complex process improvement projects and influencing and managing stakeholder relationships.
  
• Experience designing, implementing, and testing processes and controls for Enterprise Resource Planning (ERP) transformation projects.
  
• Experience designing, building or deploying functional apps/workflows utilizing AI.
• Demonstrated project management skills and the ability to manage multiple tasks in a dynamic environment.