People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. We are the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for millions of candidates and 175k+ Googlers. Made up of equal parts HR professionals, former consultants, and analysts, we're the advocates of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people's decisions are based on data.
As Google grows, so do the operational complexities, compliance risks, and cultural nuances that are unique to the markets, sites, countries, and regions where Googlers work. To address these complexities, our HR teams offer a structured, location-based approach for delivering HR support.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Responsibilities
- Deliver above and beyond operational excellence within service line(s) in Canada and Latam, driving service delivery, service planning, ensuring Service-level agreement (SLAs) are met and activities follow process timeliness and accuracy targets across all service areas through continued improvement of operational excellence.
- Serve as liaison between stakeholder teams and the wider team within Googler Experience Operations (GXO).
- Lead GXO operations execution related to initiatives and programs, implementing and executing on service delivery improvements and new process/scope changes in this space, including extended workforce activities.
- Collaborate with the other GXO across regions, Googler Experience and People Experience to intake and/or standardize the work across regions.
- Develop deep expertise in the systems supporting Googler Experience service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in human resources operations within the LATAM region.
- Ability to communicate in Spanish and English fluently, to support client relationship management in this region.
Preferred qualifications:
- Experience in designing and implementing HR processes including tools and systems.
- Strong operations mindset and proven ability to analyze performance based on data and metrics.
- Excellent user facing skills with an escalation management record.