Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer.
As a GCS Sales Engage Lead, you will manage business engagements with GCS’ SMB advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and speaking engagements.
You will be responsible for recruitment, coaching and development of a team of account managers, helping them engage with senior stakeholders at top clients. You will also partner closely with cross-functional teams (e.g., Agency, PSA, International Growth) to help drive the success of the overall Engage segment.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Deliver business growth, engagement and client satisfaction for a portfolio of GCS- managed engage advertisers. Manage and strengthen executive-level client relationships through key meetings, business reviews and speaking engagements.
- Recruit, retain, and lead the team of GCS Account Strategists and accelerated growth strategists to ensure improved same-store growth and enhanced portfolio health.
- Lead and coach a sales team and help them engage with stakeholders across GCS customers and agencies. Build and actively manage an effective long-term planning process with advertisers.
- Partner closely with cross-functional teams (Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall Engage segments.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 11 years of industry experience in advertising, consultative sales, business development, or IT, or 8 years of experience with an advanced degree.
Preferred qualifications:
- Ability to model and coach sales behaviors including, C-level engagement, effective questioning, objection handling, competitive selling, building pipeline.
- Ability to influence and lead.
- Ability to develop and deliver business strategies and relationships sustainable in the short- and long-term.
- Ability to speak and write in English fluently to communicate with and serve English speaking customers.
- Excellent problem-solving skills to assess performance, with the ability to develop actionable insights to capture opportunities.