As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.
You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.
gTech Ads CX is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Solutions Engineer, you will have deep product knowledge, provide high quality customer support, and ‘own’ end to end customer solutions. You will focus on managing troubleshooting tasks and using your analytical and problem solving skills to proactively detect and provide resolution to issues. You will also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
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Responsibilities
- Drive outstanding client success throughout the journey, providing expert troubleshooting, proactive issue resolution, and bespoke technical solutions for top AMER region advertisers and internal teams.
- Master and scale complex measurement solutions with a specific emphasis on incrementality, advanced tracking, and technical escalation management.
- Build tools, automation, and diagnostic enhancements separately or alongside product engineering teams to streamline data fixes and debugging.
- Channel partner insights and technical feedback to cross-functional product, engineering, and business solutions teams to improve overall product offerings.
- Foster a culture, share technical mentorship, and drive team success within a globally dispersed environment.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in either system design or reading code (e.g., Java, C++, Python).
- Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript).
- Experience with SQL and relational databases/data warehouses (e.g., BigQuery) for log analysis, data validation, and reporting.
- Ability to communicate in English and Spanish fluently to engage with clients in the region.
Preferred qualifications:
- Experience with customer-facing roles, translating technical concepts and solutions to non-technical and executive audiences, including participation in meetings directly with internal and external stakeholders.
- Comprehensive expertise in Google Analytics and tag implementation strategies spanning both digital and offline channels, paired with management of advanced advertising and conversion tracking ecosystems.
- Working knowledge of web technologies and debugging tools (e.g., Chrome DevTools, HTTP requests/responses, REST APIs, Cookies, LocalStorage, CSP).
- Demonstrated proficiency in leveraging AI capabilities including skills, MCPs, custom instructions, and workflow automation to streamline troubleshooting processes.
- Ability to communicate in Portuguese fluently to engage with local stakeholders.