UX Program Manager, Labs

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

Labs is a group focused on incubating early-stage efforts in support of Google’s mission to organize the world’s information and make it universally accessible and useful. Our team exists to help discover and create new ways to advance our core products through exploration and the application of new technologies. We work to build new solutions that have the potential to transform how users interact with Google. Our goal is to drive innovation by developing new Google products and capabilities that deliver significant impact over longer timeframes.

Responsibilities

• Provide operational excellence across UX teams, while building strong collaborative relationships with appropriate stakeholders across program work.
  
• Develop a plan to assess continuous improvement opportunities for UX programs and processes. Decide on the method to collect data, analyze the data for insights, propose improvements and test them with stakeholders.
  
• Provide input to defining metrics that drive a culture of user-centered development and demonstrate UX impact based on program needs, and facilitate alignment within UX. Execute plans to establish baselines, track and report on UX metrics.
  
• Scale, prioritize and independently execute project plans end-to-end, thinking about how to optimize resourcing, time, and funding investment.
  

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 4 years of experience in management consulting, corporate strategy, financial planning and analysis, business intelligence, or another relevant industry/discipline.
  
• 4 years of experience with data analysis, reporting, and presentations to technical and non-technical audiences.

Preferred qualifications:

• Experience working within a multidisciplinary UX (design and research) or 0-to-1 product incubation environment.
• Demonstrated ability to manage multiple concurrent vendor engagements, procurement workflows, and financial trackers with high attention to detail.
• Strong communication and cross-functional collaboration skills across UX, product, finance, legal, and staffing partners.