Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
We offer an exciting, fast-paced work environment and are looking for a committed, hands-on, customer-focused individual who can keep pace with our growth. The Workplace Experience Coordinator will be responsible for providing an exceptional experience to all staff and visitors, ensuring optimal use of our resources.
The successful candidate will be proactive and creative, and will be encouraged to express new ideas for improving the overall workplace experience.
This role reports directly to the Workplace Manager.
Job responsibilities include:
- Ensure an exceptional experience for all stakeholders, including staff, visiting employees, new hires, guests, and interview candidates.
- Promote a high level of satisfaction among staff by promptly responding to their service requirements. Ensure the same level of service from team members and Workplace vendors.
- Work collaboratively with cross-functional partners and immediate team members to support the delivery of service excellence, continuously evaluating existing processes to identify areas of improvement to move Netflix forward.
- Work collaboratively with vendors to ensure high levels of service, maintaining solid communication and good working relationships.
- Assist Front of House vendor with Reception and Corporate logistics duties. Provide Reception cover if needed, presenting a professional and welcoming first contact to all visitors.
- Support the F&B together with the Workplace Manager to ensure a high level of service and quality with on-site catering services.
- Assist with planning, coordination and set up for any events within the office - working with partners, vendors and stakeholders to ensure smooth and successful execution.
- Working across various contact streams to assign, monitor and complete employee requests in a timely and efficient manner.
- Assist the Workplace Manager with staff engagement and Workplace communications, including but not limited to management of Workplace ELP content and monthly newsletters.
- Manage office supplies, from design conception to stock control. To include, but not limited to, stationery, toiletries, first aid supplies, swag, and front-of-house supplies.
- Work with external vendors and Workplace Manager to actively improve and promote our sustainability performance.
- Onboard and welcome new employees into their new workplace.
- Work with the Workplace Manager to ensure that Health and Safety within the workplace is always observed.
- Support Workplace Management and Operations teams on an ad-hoc basis as well as other EMEA Workplace teams.
Requirements:
- Experience in a similar position for a minimum of 3-4 years is needed to be successful in this role
- A team player with an approachable and social disposition, with the ability to maintain successful relationships with all internal and external stakeholders
- Customer service driven, with the ability to demonstrate innovation and initiative
- Self-motivated and proactive, with confidence in knowing when to make a decision, and when to seek further clarification
- Details-driven with excellent verbal and written communication skills
- Fluent in English and French (written and spoken)
- Demonstrable problem-solving skills, with the ability to exercise excellent judgment in reaction to the current needs of the workplace
- Accustomed to multitasking in a fast-paced creative environment, with strong attention to detail and excellent organisation skills
- Flexible attitude and willingness to sometimes work outside of the usual office hours
- Knowledge and proficiency with Gmail, Google Docs, etc.
- Demonstrate a clear understanding of and embrace the Netflix Culture
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.