Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Role Overview
We are seeking a Contingent Talent Operations Coordinator to join our Global Talent Operations Center (GTOC) in Mexico City. The Contingent Talent team oversees the strategy, operations, and guidance for Netflix’s global non-employee workforce, including temporary workers, independent contractors, and vendors.
In this role, you will support key operational processes such as contingent invoicing, onboarding and offboarding administration, and maintaining accurate worker and supplier data across multiple systems.
You will also provide day-to-day support to the Contingent Talent team, helping ensure an efficient, compliant, and high-quality experience for managers, suppliers, and contingent workers.
Responsibilities
- Own the operational onboarding and offboarding journey for all contingent workers. Includes agreement execution and onboarding suppliers/freelancers into systems.
- Provide support to contingent workers, managers, and cross-functional partners via emails, various tools, and chat channels.
- Maintain and improve internal documentation on workflows and guides.
- Assume day-to-day system operations to support smooth requisition flow and optimization of actionable reporting.
- Act as a support agent to the business and our internal contingent talent team on requests through Zendesk.
- Perform administrative tasks such as data entry, data health checks, and updating data management systems for integrity and consistency.
To be successful in this role
- You are highly organized, detail-oriented, and self-directed, with the ability to manage multiple priorities, navigate ambiguity, and deliver high-quality work in a fast-paced environment.
- You bring a strong systems mindset and are comfortable working across tools and technologies, with a sharp eye for troubleshooting, process gaps, and opportunities to improve how work gets done.
- You are energized by building, improving, and documenting scalable workflows, and you think beyond individual tasks to design better end-to-end experiences for the business.
- You balance independent execution with strong collaboration, contributing thoughtfully across teams and offering ideas that improve team effectiveness and operational efficiency.
- You are curious and adaptable, learn quickly, and recognize patterns and connections that help solve problems and drive smarter decisions.
- You are comfortable with change at scale and can operate effectively in evolving environments with clarity, flexibility, and sound judgment.
- You bring a strong focus on accuracy, operational excellence, and continuous improvement, with a practical mindset that values durable, resilient solutions over perfection.
- You have the ability to simplify complex processes, identify opportunities for scale, and improve operations in ways that meaningfully enhance the experience for stakeholders.
- You are an analytical thinker who can assess situations, identify trends, and use data and insights to inform decisions and recommendations.
Qualifications
- 3+ years of experience in HR Operations or a related field.
- Experience working with HR systems and tools such as Workday, ServiceNow, Zendesk, and other HRIS or case management platforms. Familiarity with Zendesk, Workday, and staffing VMS tools is a plus.
- Strong working knowledge of Google Workspace tools, including Gmail, Calendar, Sheets, and Slides, along with experience using Airtable, DocuSign, and other recruiting systems.
- Excellent written and verbal communication skills in english, with the ability to communicate clearly and effectively across stakeholders.
- Comfort working in a multi-location, matrixed environment, and the ability to collaborate successfully across teams and functions.
- Familiarity with Customer Service, HR operations, and Contingent Talent workflows is preferred.
- Experience applying Agile principles or ways of working in day-to-day operations is a plus.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.