Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Market Responsibility Lead for Brazil, you will serve as the primary Trust and Safety (T&S) leader and strategic liaison for senior stakeholders in the region, including the Country Director. In this highly visible role, you will define and advocate the T&S operational roadmap for Brazil, driving executive and cross-functional consensus to execute both long-term strategic priorities and high-severity, event-driven initiatives.
You will build, maintain, and continuously optimize a risk intelligence framework that bridges market-specific insights with global operations, driving systemic platform improvements and mitigating risks in-market. Additionally, you will lead T&S Operations readiness efforts to high-visibility events, such as elections, and provide broad-ranging incident and crisis support as the front line for sensitive escalations.
Note: This role may require weekend on-call work and will expose you to graphic, controversial, or upsetting content.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Act as primary T&S liaison for executive stakeholders in the Brazil market, including the Country Director.
- Provide broad-ranging incident and crisis support, including front line escalation and incident handling for T&S in Brazil.
- Define and advocate the T&S operational roadmap for Brazil, driving executive and cross-functional consensus to execute both long-term strategic priorities and high-severity, event-driven initiatives.
- Lead T&S Operations readiness efforts for high-visibility events in the market, such as elections and other sensitive events.
- Build, maintain, and optimize a risk intelligence framework, bridging market-specific insights from Brazil cross-functional with global operations and other partners to drive systemic platform improvements and mitigate risks in-market.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.
- 1 year of experience in people management, leading a team.
- Ability to communicate in English and Portuguese fluently to engage with local stakeholders.
Preferred qualifications:
- 10 years of experience in public policy, Latin American policy, international relations, international law, risk analysis, or related fields.
- Experience with project management and data analytics.