As a Consulting Account Lead (CAL), you will be the single point of accountability for shaping, orchestrating, and delivering our most strategic customer's transformation journeys. You will act as the executive trusted advisor to C-level executives, defining the "how" behind their most ambitious goals and ensuring they realize tangible business value from their investment in Google Cloud. You will own the customer's change journey, from architecting the services strategy early in the business cycle to establishing governance and acting as the unifying thread across complex delivery programs involving the customer, partners, and internal Google teams. You will be the definitive post-sales transformation and Customer Experience (CEx) leader on the account.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Be the lead customer experience and transformation advisor for C-level and Vice president stakeholders, developing and delivering points on how to drive measurable business value, participant differentiation, and ROI.
- Own the end-to-end services strategy by creating strategic roadmaps, proposals, and delivery plans directly linked to business objectives and constraints.
- Manage cloud delivery programs with key customers, ensuring execution and quality across the customer, partners and GCC, while mitigating transformation risks.
- Establish and lead the program operating model and governance structure to ensure accountability and alignment. Orchestrate resources across the CEx organization and advocate for the customer with cross-functional teams.
- Be a change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, including owning the plan to activate and drive usage of Google Cloud Solutions, communicating progress toward realized value.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a customer-facing role in management consulting, enterprise technology sales, or professional services.
- Experience leading business or cloud technology transformation programs for enterprise organizations.
- Experience building and maintaining relationships with C-level or Vice President-level executives.
- Ability to communicate in English and Mandarin fluently as this is a customer-facing role that requires interactions in English and Mandarin with local stakeholders.
Preferred qualifications:
- Master's degree in a Management, Technical, or Engineering field.
- Experience orchestrating large, multi-workstream programs involving customers, partners, and internal teams in a matrixed organization.
- Experience building business cases and articulating the Return on Investment (ROI) of technology investments to executive stakeholders.
- Knowledge of the Google Cloud ecosystem.
- Familiarity with the enterprise landscape and concepts of agentic transformation.